Cadran Patiné

International Returns and Warranty Policy

Clear and fair terms are an important part of buying vintage watches with confidence.
This policy outlines our approach to international returns, warranty support, and duties and taxes.

Last Updated: March 4, 2026

01 Scope

This policy applies only to international orders shipped outside Japan. Policies for purchases and returns within Japan are defined separately.

02 60-Day Returns

You may request a return within 60 days of successful delivery, for any reason.

If the return is accepted after inspection:

  • Full refund of the item price will be issued, whether or not a defect is found.
  • Return shipping is covered by us, provided you follow our RMA instructions.
  • Refunds are issued to the original payment method after the returned item is received and inspected.

“Full refund” refers to the item price. The handling of import duties and taxes is described in Section 7.

03 Return Conditions

Returns are accepted only after we receive and inspect the watch. The following conditions must be met:

  • The watch must be in the same condition as delivered, with no damage, dents, modification, part swapping, strong odor, or excessive contamination.
  • The watch must not be opened, repaired, polished, modified, or have parts replaced by anyone other than us or our designated technicians.
  • All included items must be returned complete, including box, papers, tags, accessories, and any items originally supplied.
  • You must obtain an RMA number and follow our shipping instructions before shipping.

If these conditions are not met, we may refuse the return or adjust the refund.

04 RMA Procedure

Before shipping anything, please contact us and provide:

  • Order number
  • Reason for return, and detailed symptoms if applicable
  • Photos or videos, if available

We will issue an RMA number and shipping instructions. Please do not ship the watch before receiving an RMA.

05 Refund Timing

Refunds are processed within 5 business days after we receive and complete inspection of the returned item. Depending on your payment provider and bank, the actual posting date may vary.

06 Natural Failure

“Natural failure” means a mechanical functional failure of the movement and its mechanisms, including winding and time-setting, that occurs during normal use in accordance with our handling guidance. Issues primarily caused by impact, water ingress, magnetism, misuse, or third-party work are not considered natural failure.

07 Duties and Taxes

International shipments may incur import duties and taxes. Because customs rules vary by country, we apply the following policy.

We will provide reasonable support by supplying documents and guidance needed for a duty or tax refund claim. However, the buyer is responsible for filing the duty or tax refund claim, as the claimant is often required to be the importer or recipient.

7.1 If a defect is confirmed (Natural failure)

If our inspection confirms natural failure, we will:

  • Support your duty or tax refund claim by providing necessary documents and guidance.
  • Require you to share proof that you filed the refund claim before we provide any additional compensation.
  • Accept submission confirmations, reference numbers, acknowledgement emails, portal receipts, or official notices from the courier or customs authority as proof.

If you properly filed the claim and can provide proof, but the refund is ultimately not granted due to a customs decision, we will compensate the equivalent amount by store credit, subject to the following cap:

  • Cap: USD 300 equivalent or 3% of the item price, whichever is lower

Customs handling fees, storage fees, late fees, bank fees, or agent fees are excluded by default, unless we pre-approve them in writing. If the claim is not filed within a reasonable timeframe, including missing official deadlines, we do not provide compensation.

7.2 If no defect is found (Customer’s reason)

If no defect is found, we will:

  • Support your duty or tax refund claim by providing documents and reasonable guidance.

If the refund is not granted due to customs decisions, systems, or deadlines, we do not compensate duties or taxes.

Customs handling fees, storage fees, late fees, bank fees, or agent fees are excluded by default, unless we pre-approve them in writing.

08 Verification

We record serial numbers, characteristics, and condition before shipment and upon return receipt. If we find evidence of part swapping, modification, unauthorized opening, or discrepancies, we may refuse the return and/or warranty support.

09 Warranty Period

Warranty starts on the delivery date:

  • Bubbleback-family movements: 6 months
  • All other movements: 1 year

10 Warranty Coverage and Exclusions

Warranty covers natural failure of the movement under normal use, as defined above. It does not cover impact, accidents, water, moisture, condensation, magnetism, misuse, third-party work, theft, loss, or normal wear and aging of exterior parts.

Calendar-display-only issues and hacking-only issues are generally not covered unless they cause a major disruption to basic operation, subject to diagnosis.

11 Contact

For any return or warranty request, please contact us first so we can guide you through the next step.

Cadran Patiné Support: info@cadran-patine.com